1. INTRODUCTION

These Agent Terms of Service ("Terms") govern participation in the HomeEmployNG Agent Network and the use of HomeEmployNG services by Agents.

These Terms constitute a legally binding agreement between:

Invention Innovation Ideas Ltd, trading as HomeEmployNG ("HomeEmployNG", "Operator", "Platform", "we", "our" or "us")

and

the Agent ("Agent", "you" or "your").

By registering as an Agent, referring Candidates, participating in Agency Services, receiving Agency Revenue Share payments, or otherwise interacting with the Platform, you agree to be bound by these Terms.

2. OPERATOR DETAILS

HomeEmployNG is owned and operated by:

Invention Innovation Ideas Ltd
37 Campbell Street
Lagos Island
Lagos State
Nigeria

Email: info@homeemployng.com

3. DESCRIPTION OF SERVICES

HomeEmployNG provides a cloud-based recruitment marketplace and technology platform connecting:

• Private household Employers;

• Domestic workers;

• Job Seekers;

• Candidates;

• Employees;

• Agents.

Services include:

• Candidate registration;

• Employer registration;

• Candidate sourcing;

• Candidate matching;

• Verification services;

• Background checks;

• Employment placement;

• Employment facilitation;

• Related recruitment services.

HomeEmployNG engages qualified Agents to source, refer, introduce, and support suitable Candidates for onboarding onto the Platform.

4. DEFINITIONS

“Agent” Means any individual, recruiter, sourcing partner, referral partner, marketer, community representative, business entity, or organisation approved by HomeEmployNG to source and refer Candidates.

“Candidate or Job Seeker” Means any individual referred or introduced by an Agent to HomeEmployNG for registration, onboarding, matching, placement, or employment opportunities.

“Employee” Means any Candidate who becomes engaged, employed, retained, contracted, appointed, or otherwise utilised by an Employer following an Introduction.

“Employer” Means any household, family, organisation, company, individual, or entity registered on the Platform seeking to recruit or engage Candidates.

“Introduction” Means the referral, sourcing, registration, onboarding, submission, introduction, or presentation of a Candidate through approved HomeEmployNG channels.

“Placement Fee” Means the fee payable by an Employer to HomeEmployNG where an Introduction results in an Engagement.

Placement Fees are governed by the Employer Terms of Service and applicable Service Schedules.

“Agency Fee” Means the fee payable by a Candidate, Employee, or Job Seeker to HomeEmployNG and/or the Agent in connection with an Introduction resulting in a qualifying Engagement.

The Agency Fee may be:

• Fixed;

• Percentage-based;

• Salary-based;

• Success-based;

• Subscription-based;

or calculated using any methodology published by HomeEmployNG from time to time.

The Agency Fee is separate and distinct from any Placement Fee payable by an Employer.

“Agency Revenue Share” Means the respective percentage allocation of any Agency Fee of Placement Fee payable between HomeEmployNG and the Agent where applicable.

The applicable Agency Revenue Share percentage shall be specified in:

• The Agency Agreement;

• Compensation Plan;

• Agent Dashboard;

• Other written communication issued by HomeEmployNG.

“Agency Agreement” Means any separate agreement executed between HomeEmployNG and an Agent setting out:

• Agency Revenue Share percentages;

• Payment terms;

• Candidate attribution rules;

• Confidentiality obligations;

• Service levels;

• Other commercial arrangements.

“Service Schedule” Means a service-specific schedule incorporated into these Terms.

5. SERVICE FRAMEWORK

Certain services available to Agents may be governed by Service Schedules attached to these Terms.

The Service Schedules form an integral part of this Agreement.

By participating in any service governed by a Service Schedule, the Agent agrees to be bound by:

• These Terms;

• The Agency Agreement and attendant Service Schedules;

• Privacy Policy;

• Acceptable Use Policy;

• Security Standards & Information Security Policy;

• Data Retention & Deletion Policy;

• Refund & Cancellation Policy;

• Complaints & Dispute Resolution Policy.

Where a conflict exists between these Terms and a Service Schedule, the Service Schedule shall prevail solely in relation to the relevant service.

6. CURRENT SERVICE SCHEDULES

The following Service Schedules may apply (detailed within the Agency Agreement):

1. Schedule AG-A – Candidate Referral & Placement Service

Including:

• Candidate sourcing;

• Candidate referral;

• Candidate onboarding;

• Agency Fees;

• Agency Revenue Share;

• Referral attribution;

• Candidate ownership tracking.

2. Schedule AG-B – Candidate Verification Support Service

Including:

• Reference checks;

• Guarantor checks;

• Candidate information gathering;

• Verification support activities.

HomeEmployNG may introduce additional Service Schedules from time to time.

7. AGENT STATUS

The Agent acts solely as an independent contractor.

Nothing in these Terms creates:

• Employment;

• Partnership;

• Joint venture;

• Franchise;

• Agency relationship granting authority to bind HomeEmployNG.

The Agent acts as a representative of Candidate interests only and shall not represent itself as an employee, officer, partner, or legal representative of HomeEmployNG.

8. AGENT OBLIGATIONS

The Agent shall use reasonable efforts in: 

• Candidate Sourcing; Source suitable Candidates from lawful and ethical sources.

• Candidate Referral; Refer Candidates through approved HomeEmployNG processes and channels.

• Candidate Registration Support; Assist Candidates with registration and onboarding.

• Reference Verification; Conduct preliminary reference and guarantor checks where requested.

• Candidate Information Collection; Collect and submit accurate Candidate information.

• Compliance; Comply with all Platform policies, Service Schedules, and applicable laws.

9. CANDIDATE QUALITY REQUIREMENTS

The Agent shall not knowingly refer Candidates who:

• Use false identities;

• Present forged documents;

• Misrepresent qualifications;

• Conceal material information;

• Engage in fraudulent conduct.

The Agent shall promptly notify HomeEmployNG of concerns regarding Candidate suitability.

10. OPERATOR OBLIGATIONS

HomeEmployNG shall:

• Provide Candidate onboarding services;

• Maintain Candidate databases;

• Operate matching services;

• Facilitate Candidate introductions;

• Track Candidate attribution;

• Calculate Agency Revenue Share;

• Pay Agency Revenue Share in accordance with applicable agreements.

HomeEmployNG does not guarantee Candidate placement or employment.

11. AGENCY FEES AND AGENCY REVENUE SHARE

1. Agency Fee

HomeEmployNG may charge an Agency Fee to a Candidate, Job Seeker, or Employee where an Introduction results in an Engagement.

Current Agency Fees and pricing are published at:

https://homeemployng.com/pricing.html

Agency Fees may be revised from time to time.

2. Agency Revenue Share

Where an Agent has introduced a Candidate that subsequently results in a qualifying Engagement, the Agent shall be entitled to receive the applicable Agency Revenue Share.

Agency Revenue Share shall be calculated as a percentage of Agency Fees actually received by HomeEmployNG.

3. Revenue Share Percentages

Revenue Share percentages shall be specified in:

• Agency Agreement;

• Compensation Plan;

• Agent Dashboard;

• Other written agreements.

HomeEmployNG reserves the right to amend Revenue Share structures prospectively.

4. Conditions Precedent

Agency Revenue Share shall only become payable where:

• Candidate attribution is verified;

• Candidate was introduced through approved channels;

• Candidate successfully completed onboarding;

• A qualifying Engagement occurred;

• HomeEmployNG successfully collected the Agency Fee.

5. Uncollected Fees

No Agency Revenue Share shall be payable on:

• Unpaid Agency Fees;

• Written-off Agency Fees;

• Refunded Agency Fees;

• Fraudulent transactions;

• Cancelled Engagements.

6. Payment Timing

Unless otherwise specified in the Agency Agreement, Agency Revenue Share shall be payable within thirty (30) days following receipt of cleared Agency Fee funds by HomeEmployNG.

HomeEmployNG may withhold payments where:

• Fraud is suspected;

• Attribution disputes exist;

• Compliance investigations are ongoing;

• Required documentation is outstanding.

7. Taxes

The Agent shall be solely responsible for:

• Personal taxes;

• Business taxes;

• Regulatory filings;

• Tax reporting obligations.

HomeEmployNG may deduct withholding taxes where required by law.

12. REFERRAL ATTRIBUTION

A Candidate shall be attributed to an Agent where:

• The Candidate is introduced through approved channels;

• The Candidate is successfully onboarded;

• Attribution can be reasonably verified.

HomeEmployNG reserves the right to determine attribution where competing claims arise.

13. REFERRAL ATTRIBUTION AND REVENUE SHARE ELIGIBILITY

Unless otherwise specified in the Agency Agreement:

A Candidate introduced by an Agent shall remain attributed to that Agent for five (5) years from successful onboarding.

During this period, the Agent may remain eligible for Agency Revenue Share arising from qualifying Agency Fees generated by that Candidate, subject to:

• Continued attribution;

• Compliance with these Terms;

• Compliance with the Agency Agreement;

• Collection of Agency Fees by HomeEmployNG.

Candidate attribution creates no ownership rights and exists solely for Agency Revenue Share purposes.

14. NON-CIRCUMVENTION

The Agent shall not:

• Circumvent the Platform;

• Divert Candidates away from the Platform;

• Conceal Engagements;

• Interfere with Agency Fee collection;

• Assist any person to avoid applicable fees.

HomeEmployNG reserves the right to investigate suspected circumvention.

15. CONFIDENTIALITY

The Agent shall keep confidential:

• Candidate information;

• Employer information;

• Pricing information;

• Revenue Share arrangements;

• Business processes;

• Platform information.

Confidential information shall not be disclosed except where authorised or legally required.

16. DATA PROTECTION

The Agent shall process Personal Information in accordance with:

• HomeEmployNG Privacy Policy;

• Nigerian Data Protection Act 2023;

• Applicable privacy laws.

The Agent shall not use Personal Information except for authorised purposes.

17. INTELLECTUAL PROPERTY

All Platform intellectual property remains the exclusive property of HomeEmployNG.

The Agent receives a limited, revocable, non-transferable licence to use the Platform solely for authorised activities.

18. DISCLAIMERS

HomeEmployNG does not guarantee:

• Candidate placement;

• Candidate employment;

• Placement timing;

• Employer demand;

• Agency Fee generation;

• Agency Revenue Share earnings.

All earnings projections are illustrative only.

19. NO GUARANTEE OF REVENUE

HomeEmployNG does not guarantee:

• Candidate placement;

• Candidate employment;

• Agency Fee generation;

• Agency Revenue Share earnings;

• Future referral income;

• Minimum commissions;

• Minimum recruitment activity.

The Agent acknowledges that earnings depend upon:

• Successful referrals;

• Successful Engagements;

• Collection of Agency Fees;

• Compliance with applicable agreements.

20. LIMITATION OF LIABILITY

To the fullest extent permitted by law, HomeEmployNG shall not be liable for:

• Failure to place Candidates;

• Employer decisions;

• Candidate decisions;

• Lost commissions;

• Lost business opportunities;

• Indirect losses;

• Consequential losses.

Aggregate liability shall not exceed the greater of:

• NGN 1; or

• Agency Revenue Share paid during the three (3) months preceding the claim.

21. INDEMNITY

The Agent shall indemnify and hold harmless HomeEmployNG from claims arising from:

• Misrepresentation;

• Fraudulent Candidate submissions;

• Privacy violations;

• Breach of these Terms;

• Violation of law.

22. SUSPENSION AND TERMINATION

HomeEmployNG may suspend or terminate Agent access where:

• Fraud is suspected;

• False information is provided;

• Candidate manipulation occurs;

• Circumvention is suspected;

• Policies are violated.

Termination shall not affect accrued payment obligations.

23. COMPLAINTS AND DISPUTES

Complaints shall be handled in accordance with the HomeEmployNG Complaints & Dispute Resolution Policy.

24. GOVERNING LAW

These Terms shall be governed by the laws of the Federal Republic of Nigeria.

25. DISPUTE RESOLUTION

Disputes shall be resolved through:

• Good-faith negotiation;

• Mediation in Lagos State, Nigeria;

• Courts of competent jurisdiction in Nigeria.

26. CHANGES TO THESE TERMS

HomeEmployNG may amend these Terms periodically.

Continued participation constitutes acceptance of revised Terms.

27. ENTIRE AGREEMENT

These Terms together with:

1. Agency Agreement with attendant schedules;

2. Privacy Policy;

3. Acceptable Use Policy;

4. Security Standards & Information Security Policy;

5. Data Retention & Deletion Policy;

6. Refund & Cancellation Policy;

7. Complaints & Dispute Resolution Policy;

constitute the entire agreement between HomeEmployNG and the Agent.

28. ACCEPTANCE

By registering as an Agent, referring Candidates, participating in Agency Services, receiving Agency Revenue Share payments, or otherwise interacting with HomeEmployNG, the Agent acknowledges that they have read, understood, and agreed to these Terms.

29. INTRODUCTION

HomeEmployNG.com ("HomeEmployNG", "Platform", "Application", "Service", “We”,) is owned and operated by:

Invention Innovation Ideas Ltd.

37 Campbell Street

Lagos Island, Lagos State

Nigeria

Email: support@homeemployng.com

This Privacy Policy explains how HomeEmployNG collects, processes, stores, protects, discloses, transfers, and otherwise handles Personal Information obtained through the Platform and related Services.

This Policy applies to:

• Employers

• Job Seekers

• Candidates

• Employees

• Agents

• Guarantors

• Referees

• Website Visitors

• Any other User of the Platform

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

30. OUR PRIVACY COMMITMENT

HomeEmployNG is committed to protecting Personal Information in accordance with:

• Nigerian Data Protection Act (NDPA) 2023

• Regulations and directives issued by the Nigeria Data Protection Commission (NDPC)

• Applicable labour and employment laws

• Other applicable privacy and data protection legislation

We apply the principles of:

• Lawfulness

• Fairness

• Transparency

• Purpose Limitation

• Data Minimisation

• Accuracy

• Storage Limitation

• Integrity

• Confidentiality

• Accountability

31. DEFINITIONS

1. Personal Information

Any information that identifies or can reasonably identify an individual.

Examples include:

• Name

• Date of birth

• Photograph

• Email address

• Telephone number

• Residential address

• Government-issued identification

• Employment history

• Verification records

2. Sensitive Personal Information

Information requiring enhanced protection, including:

• Biometric information

• Medical information

• Criminal background information

• Government-issued identification records

• Verification reports

• Geolocation records

3. Processing

Any operation performed on Personal Information including:

• Collection

• Recording

• Storage

• Use

• Disclosure

• Transmission

• Analysis

• Deletion

• Destruction

32. INFORMATION WE COLLECT

1. Information Provided Directly By Users

1. Account Information

• Full name

• Username

• Password

• Date of birth

• Gender

• Contact information

2. Employment Information

• Skills

• Qualifications

• Certifications

• Work experience

• Employment preferences

• Salary expectations

• References

3. Verification Information

• Passport photographs

• Selfies

• Government-issued identification

• Guarantor information

• Address verification information

• Biometric information

4. Employer Information

• Employment campaign information

• Household information

• Job requirements

• Salary offers

• Work schedules

• Work conditions

2. Automatically Collected Information

When using the Platform, we may automatically collect:

• IP address

• Device identifiers

• Browser information

• Operating system information

• Language preferences

• Session information

• Usage statistics

• Search activity

• Login timestamps

• Approximate location information

3. Information From Third Parties

We may obtain information from:

• Verification providers

• Identity verification partners

• Public databases

• Law enforcement agencies

• Educational institutions

• Previous employers

• Referees

• Guarantors

• Credit and security reporting providers

33. PURPOSES OF PROCESSING

We process Personal Information to:

1. Platform Operations

• Create accounts

• Authenticate users

• Facilitate recruitment services

• Enable candidate matching

• Enable communication between users

2. Verification and Trust

• Identity verification

• Background screening

• Fraud prevention

• Security monitoring

• Risk assessment

3. Service Improvement

• Product development

• Analytics

• User experience enhancement

• Performance optimisation

4. Customer Support

• Resolve complaints

• Respond to enquiries

• Investigate disputes

5. Legal Compliance

• Comply with legal obligations

• Cooperate with authorities

• Resolve disputes

• Enforce contractual rights

6. Marketing

• Where permitted by law:

• Newsletters

• Product updates

• Promotions

• Events

• Surveys

Users may opt out of marketing communications at any time.

34. LAWFUL BASIS FOR PROCESSING

We process Personal Information on one or more of the following legal grounds:

1. Consent

Where you have expressly consented.

2. Contractual Necessity

Where processing is necessary to provide Services.

3. Legal Obligation

Where processing is required by law.

4. Legitimate Interests

Including:

• Platform security

• Fraud prevention

• Service improvement

• Business administration

5. Vital Interests

Where necessary to protect the life, safety, or welfare of an individual.

35. AUTOMATED MATCHING AND PROFILING

HomeEmployNG uses automated systems to assist with:

• Candidate matching

• Candidate ranking

• Job recommendations

• Verification scoring

• Risk assessments

These systems support recruitment decisions but do not make final employment decisions. Employers remain solely responsible for hiring decisions. Users acknowledge and consent to such automated processing where required for the operation of the Platform.

36. INFORMATION SHARING

We share Personal Information only where necessary and lawful.

1. Sharing With Employers

Candidate information may be disclosed to Employers for:

• Candidate searches

• Shortlisting

• Interview arrangements

• Employment discussions

• Verification activities

2. Sharing With Job Seekers

Employer information may be disclosed where necessary to:

• Facilitate interviews

• Facilitate employment

• Enable onboarding

3. Sharing With Service Providers

We may share information with:

• Cloud hosting providers

• Payment processors

• Verification partners

• Security providers

• Customer support providers

Such providers are contractually required to protect Personal Information.

4. Legal Disclosure

We may disclose information where required:

• By law

• By court order

• By lawful regulatory request

• To prevent fraud

• To protect rights and safety

37. PROFILE VISIBILITY AND PUBLICATION OF INFORMATION

1. Candidate Profiles

The following information may be visible to Employers:

• Skills

• Qualifications

• Certifications

• Work experience

• Languages spoken

• Employment preferences

• Profile photograph

• General location information

• Verification status indicators

The following information shall not ordinarily be disclosed without consent or lawful basis:

• Government-issued identification numbers

• Telephone numbers

• Email addresses

• Residential addresses

• Biometric records

• Verification reports

2. Employer Campaigns

The following information may be visible to Job Seekers:

• Street name (where applicable)

• Area or suburb

• City

• State

• Country

• Job requirements

• Salary information

• Working conditions

Personally identifiable information shall not ordinarily be disclosed without consent or lawful basis.

3. Interviews and Employment

Where a User proceeds to:

• Interview stage;

• Employment discussions; or

• Employment contracts;

additional Personal Information may be disclosed where necessary and with appropriate consent or lawful basis.

38. CHILD SAFEGUARDING AND VULNERABLE PERSONS

Because the Platform facilitates employment involving the care of:

• Children

• Elderly persons

• Persons living with disabilities

HomeEmployNG may impose enhanced verification, screening, and information processing requirements. Additional information may be collected where reasonably necessary to protect vulnerable persons.

39. INTERNATIONAL DATA TRANSFERS

HomeEmployNG may utilise service providers located outside Nigeria. Where Personal Information is transferred internationally, we shall implement reasonable safeguards designed to ensure an appropriate level of protection consistent with applicable law.

40. COOKIES AND TRACKING TECHNOLOGIES

We may use:

• Cookies

• Analytics technologies

• Session technologies

• Security monitoring technologies

• Advertising technologies

to improve security, functionality, performance, and user experience. Users may manage cookie preferences through browser settings.

41. DATA RETENTION

Personal Information is retained only for as long as reasonably necessary to:

• Provide Services

• Meet legal obligations

• Resolve disputes

• Prevent fraud

• Protect legitimate interests

At the expiration of applicable retention periods, information may be:

• Deleted

• Anonymised

• Archived securely

42. DATA SECURITY

HomeEmployNG employs administrative, technical, and physical safeguards including:

• Encryption

• Access controls

• Security monitoring

• Vulnerability management

• Logging

• Incident response procedures

No method of transmission or storage can guarantee absolute security.

43. DATA BREACH MANAGEMENT

Where a Personal Data Breach occurs, HomeEmployNG shall:

• Investigate the incident;

• Assess risks;

• Notify affected users where required;

• Notify regulators where required;

• Implement corrective actions.

44. YOUR RIGHTS

Subject to applicable law, you may request:

1. Access

Access to Personal Information.

2. Rectification

Correction of inaccurate information.

3. Erasure

Deletion of Personal Information.

4. Restriction

Restriction of processing.

5. Objection

Objection to processing.

6. Portability

Transfer of Personal Information in a structured format.

7. Withdrawal of Consent

Withdrawal of previously granted consent.

45. DATA SUBJECT REQUESTS

Requests relating to privacy rights may be submitted to:

Data Protection Officer

Email: privacy@homeemployng.com

HomeEmployNG shall respond within the timeframe prescribed by applicable law. We may request identity verification before fulfilling requests.

46. MINORS

The Platform is intended only for persons aged 18 years and above. We do not knowingly collect Personal Information from minors. Where such information is identified, reasonable steps shall be taken to delete it.

47. THIRD-PARTY LINKS

The Platform may contain links to third-party websites or services. HomeEmployNG is not responsible for the privacy practices of third parties. Users are encouraged to review third-party privacy policies before providing Personal Information.

48. CHANGES TO THIS POLICY

HomeEmployNG may revise this Privacy Policy periodically. Material changes may be communicated through:

• Email notices

• Platform notifications

• Website announcements

Continued use of the Platform after publication constitutes acceptance of the revised Policy.

49. DATA PROTECTION OFFICER

Privacy enquiries may be directed to:

Data Protection Officer

HomeEmployNG

Invention Innovation Ideas Ltd.

37 Campbell Street

Lagos Island, Lagos State

Nigeria

Email: privacy@homeemployng.com

50. CONTACT US

1. General enquiries:

Email: support@homeemployng.com

2. Privacy enquiries:

Email: privacy@homeemployng.com

3. Security enquiries:

Email: security@homeemployng.com

51. ACCEPTANCE

By accessing or using HomeEmployNG services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

52. PURPOSE

This Acceptable Use Policy ("AUP") establishes the standards of conduct governing access to and use of the HomeEmployNG platform, website, mobile applications, systems, databases, communication channels, and related services ("Platform").

The objectives of this Policy are to:

• Protect users of the Platform;

• Promote lawful and ethical conduct;

• Protect vulnerable persons;

• Preserve trust within the HomeEmployNG ecosystem;

• Protect the confidentiality, integrity, and availability of Platform resources;

• Support compliance with applicable laws and regulations.

This Policy forms part of the HomeEmployNG Terms of Service and applies to all Users.

53. APPLICATION

This Policy applies to:

• Employers;

• Job Seekers;

• Candidates;

• Employees;

• Agents;

• Referees;

• Guarantors;

• Contractors;

• Service Providers;

• Visitors;

• Any individual or entity using the Platform.

54. GENERAL PRINCIPLES

Users shall:

• Act honestly and in good faith;

• Provide accurate information;

• Respect the rights of others;

• Use the Platform only for lawful purposes;

• Respect privacy and confidentiality;

• Comply with all applicable laws;

• Conduct themselves professionally.

Users remain responsible for all activities conducted through their accounts.

55. ACCOUNT SECURITY

Users shall:

• Maintain strong passwords;

• Protect login credentials;

• Enable Multi-Factor Authentication where available;

• Monitor account activity;

• Report suspected account compromise immediately.

Users shall not:

• Share accounts;

• Sell accounts;

• Transfer accounts;

• Allow unauthorised access;

• Circumvent authentication mechanisms.

56. PROFILE AUTHENTICITY

Users shall ensure that all submitted information is:

• Accurate;

• Complete;

• Current;

• Truthful;

• Lawfully obtained.

Users shall not:

• Create fake profiles;

• Create duplicate profiles;

• Use fictitious identities;

• Impersonate another person;

• Misrepresent qualifications;

• Misrepresent experience;

• Submit forged credentials;

• Submit fraudulent references;

• Submit altered verification documents.

HomeEmployNG reserves the right to verify submitted information and remove inaccurate profiles.

57. PROFESSIONAL CONDUCT

Users shall interact respectfully and professionally.

Users shall not engage in:

• Harassment;

• Bullying;

• Intimidation;

• Threats;

• Abuse;

• Defamation;

• Hate speech;

• Offensive communications;

• Discriminatory conduct.

58. EMPLOYER CONDUCT

Employers shall not:

• Offer unlawful employment;

• Misrepresent employment opportunities;

• Misrepresent remuneration;

• Require unlawful services;

• Exploit workers;

• Withhold agreed remuneration;

• Subject workers to abusive conditions;

• Request unlawful surrender of personal identification documents.

Employers shall provide:

• Safe working conditions;

• Respectful treatment;

• Compliance with applicable laws.

59. JOB SEEKER CONDUCT

Job Seekers shall not:

• Misrepresent qualifications;

• Misrepresent work experience;

• Conceal material information;

• Submit false references;

• Commit fraud;

• Steal property;

• Damage Employer property;

• Abuse Employers or household members.

Job Seekers shall maintain professional conduct at all times.

60. PROTECTION OF VULNERABLE PERSONS

Special care shall be exercised where engagements involve:

• Children;

• Elderly persons;

• Persons living with disabilities;

• Other vulnerable individuals.

Users shall not:

• Exploit vulnerable persons;

• Engage in abusive conduct;

• Conceal safeguarding concerns;

• Circumvent enhanced screening procedures.

HomeEmployNG reserves the right to impose additional safeguards and verification requirements.

61. ANTI-DISCRIMINATION

Users shall not unlawfully discriminate on the basis of:

• Race;

• Ethnicity;

• Nationality;

• Religion;

• Disability;

• Gender;

• Marital status;

• Age;

• Language;

• Other legally protected characteristics.

Nothing in this Policy prevents lawful role-specific requirements permitted by law.

62. PROHIBITED CONTENT

Users shall not upload, publish, transmit, distribute, or make available content that is considered:

Illegal Content

• Violates laws;

• Encourages criminal conduct;

• Facilitates fraud.

Harmful Content

• Promotes violence;

• Promotes abuse;

• Encourages self-harm;

• Encourages exploitation.

Offensive Content

• Pornographic material;

• Sexually explicit material;

• Obscene material;

• Hate speech;

• Racist content;

• Discriminatory content.

Deceptive Content

• False advertisements;

• Fraudulent offers;

• Fake testimonials;

• Misleading information.

Intellectual Property Violations

• Copyright infringement;

• Trademark infringement;

• Unauthorised use of proprietary material.

63. PRIVACY AND CONFIDENTIALITY

Users shall respect the privacy rights of others.

Users shall not:

• Publish personal information without lawful basis;

• Share confidential information without authorisation;

• Disclose verification reports without permission;

• Collect personal information unlawfully;

• Use personal information for unrelated purposes.

Information obtained through the Platform shall only be used for legitimate recruitment, employment, verification, or related purposes.

64. CANDIDATE INFORMATION PROTECTION

Candidate information supplied through HomeEmployNG remains confidential.

Employers shall not:

• Sell Candidate information;

• Share Candidate information with third parties;

• Use Candidate information for unrelated purposes;

• Retain Candidate information longer than reasonably necessary.

65. VERIFICATION INTEGRITY

Users shall not:

• Tamper with verification processes;

• Alter reports;

• Submit fraudulent verification documents;

• Influence referees improperly;

• Misrepresent screening results.

Interference with verification processes may result in immediate suspension.

66. RECRUITMENT FEE CIRCUMVENTION

Users shall not:

• Circumvent HomeEmployNG fee structures;

• Conceal Engagements;

• Use introductions obtained through the Platform to avoid fees;

• Use third parties to avoid Agency Fees or Placement Fees;

• Misrepresent remuneration information.

Any Engagement occurring within twelve (12) months following an Introduction remains subject to applicable fees under the Terms of Service.

67. PLATFORM ABUSE

Users shall not:

• Interfere with Platform operations;

• Circumvent Platform controls;

• Attempt unauthorised access;

• Access information without permission;

• Exploit software vulnerabilities;

• Disrupt services;

• Interfere with other users.

68. MALICIOUS SOFTWARE

Users shall not upload, distribute, or transmit:

• Malware;

• Viruses;

• Worms;

• Trojan horses;

• Ransomware;

• Spyware;

• Malicious scripts;

• Harmful code.

69. AUTOMATED ACCESS

Without prior written approval, Users shall not:

• Use bots;

• Use crawlers;

• Use scrapers;

• Use automated harvesting tools;

• Extract Platform data in bulk.

Reasonable indexing by authorised search engines may be permitted.

70. SPAM AND UNSOLICITED COMMUNICATIONS

Users shall not:

• Send spam;

• Conduct phishing attacks;

• Send chain messages;

• Send unsolicited bulk communications;

• Conduct unauthorised marketing campaigns.

71. INTELLECTUAL PROPERTY

Users shall not:

• Copy proprietary content;

• Reverse engineer software;

• Remove copyright notices;

• Use HomeEmployNG trademarks without permission;

• Republish Platform content without authorisation.

72. SECURITY REPORTING

Users who identify:

• Security vulnerabilities;

• Unauthorised access;

• Fraud attempts;

• Security incidents;

should promptly report such matters to:

security@homeemployng.com

Users shall not exploit vulnerabilities beyond what is necessary to demonstrate their existence.

73. INVESTIGATIONS

HomeEmployNG reserves the right to investigate suspected violations of this Policy.

Investigations may include:

• Review of account activity;

• Review of communications;

• Review of submitted content;

• Verification of information;

• Cooperation with law enforcement agencies.

74. ENFORCEMENT

Where HomeEmployNG determines that a User has violated this Policy, HomeEmployNG may:

• Issue warnings;

• Remove content;

• Restrict Platform functionality;

• Suspend accounts;

• Terminate accounts;

• Recover unpaid fees;

• Recover damages;

• Report matters to authorities;

• Pursue legal remedies.

Enforcement actions may be taken without prior notice where necessary to protect users or the Platform.

75. REPORTING VIOLATIONS

Suspected violations may be reported to:

Compliance Team

Email: compliance@homeemployng.com

Support: support@homeemployng.com

Reports should contain sufficient information to enable investigation.

76. CHANGES TO THIS POLICY

HomeEmployNG may amend this Policy periodically. Updated versions shall become effective upon publication unless otherwise stated. Continued use of the Platform constitutes acceptance of revised versions.

77. CONTACT INFORMATION

HomeEmployNG

Invention Innovation Ideas Ltd.

37 Campbell Street

Lagos Island, Lagos State

Nigeria

Compliance: compliance@homeemployng.com

Privacy: privacy@homeemployng.com

Security: security@homeemployng.com

Support: support@homeemployng.com

78. ACCEPTANCE

By accessing or using the HomeEmployNG Platform, Users acknowledge that they have read, understood, and agree to comply with this Acceptable Use Policy.

79. PURPOSE

This Security Standards & Information Security Policy ("Security Policy") establishes the security principles, governance framework, standards, controls, and procedures adopted by HomeEmployNG to protect information entrusted to the Platform.

The objectives of this Policy are to ensure:

• Confidentiality;

• Integrity;

• Availability;

• Accountability;

• Privacy;

• Resilience;

of information assets and technology systems used in connection with HomeEmployNG services.

80. ORGANISATION DETAILS

The HomeEmployNG Platform is owned and operated by:

Invention Innovation Ideas Ltd.

37 Campbell Street

Lagos Island, Lagos State

Nigeria

Security Contact:

security@homeemployng.com

81. SCOPE

This Policy applies to:

• HomeEmployNG systems;

• Applications;

• Databases;

• Websites;

• Cloud services;

• Employees;

• Contractors;

• Consultants;

• Vendors;

• Service providers;

• Users who interact with Platform systems.

82. SECURITY OBJECTIVES

HomeEmployNG seeks to ensure that information assets remain:

• Confidential - Accessible only to authorised individuals.

• Accurate - Protected against unauthorised modification.

• Available - Accessible when required for legitimate purposes.

• Traceable - Supported by appropriate logging and accountability mechanisms.

• Protected - Handled in accordance with privacy and data protection laws.

83. GOVERNING PRINCIPLES

HomeEmployNG security controls are guided by:

• Nigerian Data Protection Act (NDPA) 2023;

• NDPC regulations and guidance;

• ISO 27001 principles;

• NIST Cybersecurity Framework principles;

• OWASP Application Security Standards;

• Industry-recognised cybersecurity practices.

84. INFORMATION SECURITY GOVERNANCE

1. Management Commitment

Management shall:

• Support information security initiatives;

• Allocate reasonable resources;

• Review security risks;

• Monitor compliance;

• Promote security awareness.

2. Security Responsibilities Matrix

Executive Management

Responsible for:

• Security governance;

• Risk oversight;

• Policy approval.

Information Security Function

Responsible for:

• Security operations;

• Monitoring;

• Incident management;

• Security assessments.

Compliance and Privacy Function

Responsible for:

• Data protection compliance;

• Privacy oversight;

• Regulatory coordination.

Employees and Contractors

Responsible for:

• Compliance with policies;

• Protection of information assets;

• Prompt reporting of incidents.

Third-Party Providers

Responsible for:

• Maintaining agreed security controls;

• Protecting HomeEmployNG information;

• Complying with contractual security requirements.

85. INFORMATION ASSET MANAGEMENT

HomeEmployNG shall maintain reasonable controls for identifying and protecting information assets including:

• User information;

• Verification records;

• Background reports;

• Employment records;

• Financial records;

• System configurations;

• Authentication credentials.

Information assets shall be protected according to their classification.

86. INFORMATION CLASSIFICATION

Information shall be classified into the following categories:

1. Public

Approved for unrestricted disclosure.

Examples:

• Marketing materials;

• Public announcements.

2. Internal

Intended for internal operational use.

Examples:

• Internal procedures;

• Administrative communications.

3. Confidential

Requires restricted access.

Examples:

• User information;

• Employment information;

• Financial records.

4. Restricted

Requires enhanced protection.

Examples:

• Identity documents;

• Biometric records;

• Verification reports;

• Security credentials;

• Authentication secrets.

87. HUMAN RESOURCE SECURITY

1. Personnel Screening

Personnel may be subject to:

• Identity verification;

• Employment verification;

• Educational verification;

• Criminal background screening;

• Reference checks.

Where legally permissible.

2. Confidentiality Obligations

Personnel shall execute:

• Confidentiality agreements;

• Acceptable Use acknowledgements;

• Security obligations documentation.

before receiving access to sensitive information.

3. Security Awareness

Personnel shall receive periodic training regarding:

• Information security;

• Data protection;

• Privacy obligations;

• Social engineering;

• Phishing;

• Password security;

• Incident reporting.

88. ACCESS CONTROL

1. Least Privilege

Access shall be limited to the minimum level necessary to perform assigned duties.

2. Role-Based Access Control

Access permissions shall be assigned according to:

• Job role;

• Business need;

• Risk level.

3. Access Approval

Access to sensitive systems requires authorisation.

4. Access Reviews

Access rights shall be reviewed periodically.

5. Access Revocation

Access shall be revoked promptly when:

• Employment ends;

• Contracts expire;

• Security concerns arise;

• Access is no longer required.

89. PASSWORD SECURITY

Passwords shall:

• Contain at least twelve (12) characters;

• Include upper- and lower-case letters;

• Include numbers;

• Include special characters where supported.

Users shall not:

• Share passwords;

• Reuse known compromised passwords;

• Store passwords insecurely.

90. MULTI-FACTOR AUTHENTICATION

Multi-Factor Authentication (MFA) shall be required where technically feasible for:

• Administrative accounts;

• Privileged accounts;

• Security-sensitive functions.

Users are strongly encouraged to enable MFA where available.

91. NETWORK SECURITY

HomeEmployNG utilises layered security controls including:

• Firewalls;

• Network segmentation;

• Traffic filtering;

• Intrusion detection;

• Intrusion prevention;

• Monitoring systems.

Access to sensitive systems is restricted to authorised users.

92. APPLICATION SECURITY

Applications shall be developed and maintained using secure development practices.

Controls may include:

• Secure coding standards;

• Code reviews;

• Security testing;

• Dependency management;

• Vulnerability assessments;

• Penetration testing.

93. OWASP SECURITY CONTROLS

HomeEmployNG seeks to mitigate common web application risks including:

• SQL Injection;

• Cross-Site Scripting (XSS);

• Cross-Site Request Forgery (CSRF);

• Authentication weaknesses;

• Session hijacking;

• Security misconfiguration;

• Broken access control.

94. ENDPOINT SECURITY

Company-managed devices shall:

• Run supported operating systems;

• Maintain current security updates;

• Use anti-malware protections;

• Encrypt sensitive information;

• Automatically lock after inactivity.

Lost or stolen devices must be reported immediately.

95. ENCRYPTION

1. Data In Transit

Sensitive information transmitted across public networks shall be protected using industry-standard encryption protocols including TLS or successor technologies.

2. Data At Rest

Sensitive information may be protected using industry-standard encryption algorithms.

Examples include:

• Identity documents;

• Verification records;

• Authentication data;

• Background reports.

96. LOGGING AND MONITORING

HomeEmployNG may maintain:

• Access logs;

• Authentication logs;

• Security logs;

• Administrative logs;

• Audit logs.

Logs may be used for:

• Security monitoring;

• Compliance;

• Incident investigations;

• Operational support.

97. SECURITY INCIDENT MANAGEMENT

1. Incident Reporting

Security incidents should be reported immediately to:

security@homeemployng.com

2. Incident Classification

Incidents may be classified as:

Critical

Significant impact on systems, users, or data.

High

Serious but contained impact.

Medium

Limited operational impact.

Low

Minor impact requiring routine response.

3. Incident Response Lifecycle

Security incidents shall generally follow:

1. Detection

2. Assessment

3. Containment

4. Eradication

5. Recovery

6. Post-Incident Review

98. DATA BREACH MANAGEMENT

Where a Personal Data Breach occurs, HomeEmployNG may:

• Investigate the incident;

• Assess risks;

• Notify affected individuals;

• Notify regulators;

• Implement corrective measures.

Notifications shall be made where required by law.

99. BACKUP AND RECOVERY

HomeEmployNG performs periodic backups to support:

• Disaster recovery;

• Data restoration;

• Business continuity.

Backup data is protected against unauthorised access.

100. BUSINESS CONTINUITY

HomeEmployNG maintains procedures intended to support continuity of operations during disruptive events.

Examples include:

• Infrastructure failures;

• Cyber-attacks;

• Natural disasters;

• Utility outages.

101. DISASTER RECOVERY

Recovery measures may include:

• Data restoration;

• System recovery;

• Infrastructure replacement;

• Service restoration.

Recovery priorities shall be based upon business impact.

102. PHYSICAL SECURITY

1. Workplace Security

Access to sensitive areas is restricted to authorised personnel.

Controls may include:

• Visitor management;

• Access logs;

• Locked storage;

• Surveillance measures.

2. Cloud Infrastructure Security

HomeEmployNG may utilise cloud service providers that maintain:

• Physical security controls;

• Environmental protections;

• Access controls;

• Redundancy mechanisms.

103. THIRD-PARTY RISK MANAGEMENT

Third-party providers may be subject to:

• Security assessments;

• Confidentiality obligations;

• Data protection obligations;

• Contractual security requirements.

HomeEmployNG seeks to engage providers that maintain security standards consistent with our own.

104. RESPONSIBLE VULNERABILITY DISCLOSURE

HomeEmployNG encourages responsible reporting of security vulnerabilities.

Reports should be submitted to:

security@homeemployng.com

Researchers shall not:

• Access user information unnecessarily;

• Disrupt services;

• Exploit vulnerabilities beyond demonstrating their existence.

HomeEmployNG will make reasonable efforts to review and address confirmed vulnerabilities.

105. DATA PROTECTION AND PRIVACY

Personal Information shall be processed in accordance with:

• HomeEmployNG Privacy Policy;

• NDPA 2023;

• Applicable data protection laws.

Security controls shall be designed to support privacy protection obligations.

106. INTERNATIONAL DATA TRANSFERS

Where information is transferred outside Nigeria, HomeEmployNG shall implement reasonable safeguards designed to ensure appropriate protection of Personal Information.

107. USER SECURITY RESPONSIBILITIES

Users should:

• Protect passwords;

• Enable MFA where available;

• Protect devices;

• Monitor account activity;

• Report suspicious behaviour;

• Exercise caution regarding phishing attacks.

Users remain responsible for securing their own devices and networks.

108. COMPLIANCE AND AUDIT

HomeEmployNG may periodically:

• Conduct security reviews;

• Perform vulnerability assessments;

• Conduct audits;

• Review compliance with this Policy.

Corrective actions may be implemented where necessary.

109. POLICY VIOLATIONS

Violations of this Policy may result in:

• Account restrictions;

• Account suspension;

• Termination of access;

• Disciplinary action;

• Legal proceedings;

• Regulatory reporting.

110. LIMITATION OF SECURITY GUARANTEES

While HomeEmployNG employs reasonable safeguards, no system can guarantee absolute security.

Users acknowledge that:

• Cybersecurity risks evolve continuously;

• Internet communications involve inherent risks;

• Security incidents may occur despite reasonable precautions.

111. POLICY REVIEW

This Policy shall be reviewed periodically and updated where necessary to reflect:

• Regulatory developments;

• Security threats;

• Technological changes;

• Operational requirements.

112. CONTACT INFORMATION

Information Security Team

HomeEmployNG

Invention Innovation Ideas Ltd.

37 Campbell Street

Lagos Island, Lagos State

Nigeria

Security: security@homeemployng.com

Privacy: privacy@homeemployng.com

Support: support@homeemployng.com

113. ACCEPTANCE

By accessing or using HomeEmployNG services, Users acknowledge that they have read, understood, and accepted this Security Standards & Information Security Policy.

114. PURPOSE

This Data Retention & Deletion Policy ("Policy") establishes the principles, standards, and procedures governing the retention, archival, anonymisation, deletion, and destruction of information processed by HomeEmployNG.

The objectives of this Policy are to:

• Protect Personal Information;

• Comply with applicable legal and regulatory obligations;

• Minimise unnecessary data retention;

• Support operational, contractual, and legal requirements;

• Reduce privacy and security risks;

• Define retention periods for information assets.

115. APPLICATION

This Policy applies to:

• Employers;

• Job Seekers;

• Candidates;

• Employees;

• Agents;

• Referees;

• Guarantors;

• Contractors;

• Platform Users;

• Employees and representatives of HomeEmployNG.

It applies to information stored in:

• Databases;

• Applications;

• Cloud services;

• File storage systems;

• Backups;

• Email systems;

• Physical records.

116. GOVERNING PRINCIPLES

HomeEmployNG shall retain information only for as long as reasonably necessary to:

• Provide Services;

• Fulfil contractual obligations;

• Meet legal obligations;

• Resolve disputes;

• Prevent fraud;

• Protect legitimate business interests.

Information that is no longer required shall be:

• Deleted;

• Anonymised; or

• Securely destroyed.

117. LEGAL AND REGULATORY BASIS

Retention decisions may be influenced by:

• Nigerian Data Protection Act (NDPA) 2023;

• Tax and accounting requirements;

• Employment and labour obligations;

• Contractual obligations;

• Litigation risks;

• Regulatory investigations;

• Fraud prevention requirements.

Where multiple retention obligations apply, the longest applicable lawful retention period may be used.

118. RETENTION CATEGORIES

Information shall generally be classified into the following categories:

User Account Information

Information required to operate user accounts.

Employment Information

Information relating to recruitment, matching, interviews, placements, and employment activities.

Verification Information

Identity verification, screening, and background check records.

Financial Information

Payments, invoices, fees, subscriptions, and accounting records.

Security Information

Security logs, authentication logs, and incident records.

Marketing Information

Marketing preferences, campaign participation, and communication records.

119. RETENTION SCHEDULE

1. User Accounts

• Active Accounts: Retained for the duration of account activity.

• Closed Accounts: Retained for Seven (7) years following account closure unless a longer retention period is required by law or litigation.

Examples:

• Profile information;

• Contact information;

• Registration records;

• User preferences.

2. Employment Campaign Records

Retained for:

Seven (7) years from campaign closure

Examples:

• Job descriptions;

• Campaign requirements;

• Candidate shortlists;

• Interview records.

3. Candidate Profiles

Retained for:

Seven (7) years from account closure unless deletion is required by law.

Examples:

• Qualifications;

• Experience records;

• Employment preferences;

• Profile information.

4. Employment Placement Records

Retained for:

Seven (7) years from placement completion or termination

Examples:

• Employment offers;

• Acceptance records;

• Placement information;

• Agency fee calculations;

• Placement fee calculations.

5. Verification Records

Retained for:

Seven (7) years from verification completion

Examples:

• Identity verification records;

• Address verification reports;

• Guarantor verification records;

• Reference checks.

6. Criminal Background Reports

Retained for:

Seven (7) years from verification completion

subject to applicable laws and contractual obligations.

7. Referee and Guarantor Information

Retained for:

Seven (7) years from completion of verification activities

unless earlier deletion is required by law.

8. Financial Records

Retained for:

Seven (7) years

Examples:

• Invoices;

• Receipts;

• Payment confirmations;

• Subscription records;

• Agency fee records;

• Placement fee records.

9. Tax Records

Retained for:

Seven (7) years

or longer where required by law.

10. Customer Support Records

Retained for:

Five (5) years

Examples:

• Complaints;

• Support tickets;

• Customer enquiries.

11. Marketing Information

Retained for:

Three (3) years after last interaction

unless consent is withdrawn earlier.

Examples:

• Newsletter subscriptions;

• Promotional preferences;

• Survey participation.

12. Security Logs

Retained for:

Twelve (12) months

unless required for investigations or legal proceedings.

Examples:

• Login records;

• Authentication logs;

• Access logs.

13. Security Incident Records

Retained for:

Seven (7) years

Examples:

• Incident investigations;

• Security reports;

• Data breach documentation.

14. Audit Records

Retained for:

Seven (7) years

Examples:

• Compliance reviews;

• Audit reports;

• Risk assessments.

15. Backup Data

• Operational Backups

Retained for:

Ninety (90) days

unless otherwise required for business continuity purposes.

• Archived Backups

Retained in accordance with the retention period applicable to the underlying information.

120. LEGAL HOLD

Where information becomes relevant to:

• Litigation;

• Investigations;

• Regulatory reviews;

• Law enforcement requests;

• Dispute resolution;

HomeEmployNG may suspend normal deletion schedules.

Information subject to Legal Hold shall be retained until the hold is formally released.

121. ACCOUNT DELETION REQUESTS

Users may request deletion of Personal Information in accordance with applicable laws.

HomeEmployNG may refuse or delay deletion where retention remains necessary for:

• Legal obligations;

• Fraud prevention;

• Dispute resolution;

• Regulatory compliance;

• Enforcement of contractual rights.

122. ANONYMISATION

Where continued retention of information is desirable for:

• Analytics;

• Statistical purposes;

• Product development;

• Business intelligence;

HomeEmployNG may anonymise information so that individuals can no longer be identified. Anonymised information may be retained indefinitely.

123. DELETION METHODS

Electronic records may be deleted through:

• Secure deletion;

• Logical deletion;

• Cryptographic destruction;

• Overwriting procedures.

Physical records may be destroyed through:

• Shredding;

• Incineration;

• Secure disposal services.

Deletion methods shall be appropriate to the sensitivity of the information.

124. DATA SUBJECT RIGHTS

Individuals may submit requests regarding:

• Access;

• Correction;

• Deletion;

• Restriction of processing;

• Objection to processing;

• Data portability.

Requests should be directed to:

privacy@homeemployng.com

125. THIRD-PARTY PROCESSORS

Where information is processed by third-party providers, HomeEmployNG shall seek to ensure that retention and deletion practices are consistent with:

• Applicable laws;

• Contractual requirements;

• This Policy.

126. RESPONSIBILITIES

1. Management

Responsible for:

• Policy approval;

• Oversight;

• Resource allocation.

2. Information Security Function

Responsible for:

• Technical implementation;

• Secure deletion controls;

• Monitoring compliance.

3. Compliance and Privacy Function

Responsible for:

• Regulatory compliance;

• Privacy oversight;

• Data subject requests.

4. Employees and Contractors

Responsible for:

• Following retention requirements;

• Protecting information assets;

• Reporting potential violations.

127. POLICY VIOLATIONS

Failure to comply with this Policy may result in:

• Access restrictions;

• Disciplinary action;

• Contract termination;

• Legal action;

• Regulatory reporting.

128. POLICY REVIEW

This Policy shall be reviewed periodically and updated where necessary to reflect:

• Legal developments;

• Regulatory requirements;

• Operational changes;

• Technological developments.

129. CONTACT INFORMATION

Data Protection Officer

HomeEmployNG

Invention Innovation Ideas Ltd.

37 Campbell Street

Lagos Island, Lagos State

Nigeria

Privacy: privacy@homeemployng.com

Security: security@homeemployng.com

Support: support@homeemployng.com

130. ACCEPTANCE

By accessing or using HomeEmployNG services, Users acknowledge that their information may be retained, archived, anonymised, and deleted in accordance with this Policy.

131. PURPOSE

This Refund & Cancellation Policy ("Policy") establishes the circumstances under which:

• Services may be cancelled;

• Refunds may be requested;

• Refunds may be approved;

• Credits may be issued;

for products and services offered through the HomeEmployNG Platform.

This Policy forms part of:

• Employer Terms of Service;

• Job Seeker Terms of Service;

• Any other applicable agreements governing use of HomeEmployNG services.

132. GENERAL PRINCIPLES

HomeEmployNG provides digital services, recruitment services, verification services, subscription services, and employment facilitation services.

Because many services are performed immediately upon purchase or involve the allocation of operational resources, not all payments are refundable.

Refund eligibility depends on:

• The type of service purchased;

• Whether the service has been used;

• Whether work has commenced;

• Applicable laws;

• The circumstances surrounding the request.

133. CANCELLATION OF ACCOUNTS

Users may request account closure at any time.

Account closure:

• Does not automatically entitle the User to a refund;

• Does not extinguish outstanding payment obligations;

• Does not affect fees already earned by HomeEmployNG.

Account deletion and information retention shall be governed by the HomeEmployNG Data Retention & Deletion Policy.

134. EMPLOYER SUBSCRIPTION FEES

1. 4.1 Prior to Activation

Where a subscription is purchased but has not been activated and no Services have been consumed, HomeEmployNG may, at its sole discretion, approve a refund request.

2. After Activation

Once any of the following occurs:

• Subscription activation;

• Profile access;

• Candidate viewing;

• Campaign creation;

• Candidate matching;

• Platform usage;

Subscription Fees become non-refundable.

3. Subscription Expiry

Unused subscription periods expire at the end of the applicable subscription term.

No refund shall be provided for:

• Unused subscription time;

• Failure to use subscription benefits;

• Lack of hiring activity.

135. JOB SEEKER REGISTRATION FEES

Registration Fees are generally non-refundable because they cover:

• Registration processing;

• Profile creation;

• Verification administration;

• Platform onboarding.

Refunds may only be considered where:

• Duplicate payments occurred;

• HomeEmployNG is unable to provide the purchased service;

• Refund is required by law.

136. JOB SEEKER SUBSCRIPTION FEES

Job Seeker Subscription Fees become non-refundable once:

• Access is granted;

• Features become available;

• Services commence.

Unused subscriptions do not qualify for refunds.

137. VERIFICATION FEES

Verification Fees are generally non-refundable once:

• Verification processing has commenced;

• Verification requests have been submitted to service providers;

• Verification activities have been performed.

This applies even where:

• Verification results are unfavourable;

• Employment is not secured;

• Placement does not occur.

138. PLACEMENT FEES

Placement Fees become fully earned when a Candidate accepts an Engagement resulting from an Introduction.

Placement Fees are non-refundable. This applies regardless of:

• Subsequent resignation;

• Termination of employment;

• Changes in circumstances;

• Employer dissatisfaction.

The Employer's sole remedy shall be the Warranty Period Access described in the Employer Terms of Service.

139. AGENCY FEES

Agency Fees become fully earned upon successful Engagement resulting from an Introduction.

Agency Fees are non-refundable. This applies regardless of:

• Subsequent resignation;

• Termination of employment;

• Changes in employment conditions;

• Employer conduct;

• Employee conduct.

140. DUPLICATE PAYMENTS

Where duplicate payments are confirmed, HomeEmployNG may:

• Refund the duplicate amount; or

• Apply the duplicate amount as account credit.

Users must notify HomeEmployNG promptly after identifying duplicate payments.

141. BILLING ERRORS

Where HomeEmployNG determines that a billing error has occurred, HomeEmployNG may:

• Issue a refund;

• Issue a credit;

• Correct the billing error.

Appropriate supporting documentation may be required.

142. SERVICE UNAVAILABILITY

Where HomeEmployNG is unable to provide a purchased Service due solely to circumstances within its control, HomeEmployNG may, at its sole discretion:

• Issue a full refund;

• Issue a partial refund;

• Provide service credits;

• Provide alternative services.

143. FRAUDULENT PAYMENTS

HomeEmployNG reserves the right to:

• Suspend transactions;

• Refuse refunds;

• Investigate payments;

• Reverse transactions where legally permitted;

where fraud, chargeback abuse, or unauthorised activity is suspected.

144. CHARGEBACKS

Users should contact HomeEmployNG before initiating chargebacks through financial institutions.

Where a chargeback is initiated:

• HomeEmployNG may suspend the associated account;

• HomeEmployNG may contest improper chargebacks;

• Access to Services may be restricted pending resolution.

145. REFUND REQUEST PROCEDURE

Refund requests must be submitted in writing to:

billing@homeemployng.com

The request should include:

• Full name;

• Account information;

• Transaction reference;

• Payment date;

• Reason for request;

• Supporting documentation.

146. REVIEW OF REQUESTS

HomeEmployNG shall review refund requests on a case-by-case basis. Additional information may be requested before a determination is made. Submission of a refund request does not guarantee approval.

147. APPROVED REFUNDS

Where approved, refunds may be made through:

• Original payment method;

• Bank transfer;

• Platform credit;

as determined by HomeEmployNG.

Processing times may vary depending on:

• Financial institutions;

• Payment providers;

• Verification requirements.

148. ACCOUNT CREDITS

In certain circumstances HomeEmployNG may provide account credits instead of cash refunds.

Credits:

• Have no cash value unless required by law;

• Are non-transferable;

• May expire if unused.

149. NON-REFUNDABLE SERVICES

Unless required by law, the following are generally non-refundable:

• Registration Fees;

• Subscription Fees after activation;

• Verification Fees after processing begins;

• Placement Fees;

• Agency Fees;

• Background screening fees;

• Administrative fees;

• Service fees already earned.

150. EXCEPTIONS REQUIRED BY LAW

Nothing in this Policy shall restrict any rights or remedies that cannot lawfully be excluded under applicable laws.

Where a mandatory legal right to refund exists, such right shall prevail over this Policy.

151. POLICY VIOLATIONS

Refund requests arising from:

• Fraud;

• Misrepresentation;

• Circumvention of fees;

• Abuse of Platform services;

may be denied.

152. CHANGES TO THIS POLICY

HomeEmployNG may revise this Policy periodically. Updated versions become effective upon publication unless otherwise stated. Continued use of the Platform constitutes acceptance of the revised Policy.

153. CONTACT INFORMATION

Billing and Accounts Team

HomeEmployNG

Invention Innovation Ideas Ltd.

37 Campbell Street

Lagos Island, Lagos State

Nigeria

Billing: billing@homeemployng.com

Support: support@homeemployng.com

154. ACCEPTANCE

By purchasing or using any HomeEmployNG service, Users acknowledge that they have read, understood, and agreed to this Refund & Cancellation Policy.

155. PURPOSE

This Complaints & Dispute Resolution Policy ("Policy") establishes the procedures through which complaints, grievances, disputes, appeals, and concerns relating to HomeEmployNG services may be reported, investigated, managed, and resolved.

The objectives of this Policy are to:

• Promote fair treatment of Users;

• Provide transparent complaint handling procedures;

• Facilitate prompt dispute resolution;

• Reduce unnecessary escalation of conflicts;

• Encourage amicable settlement of disputes;

• Support compliance with legal and regulatory obligations.

156. APPLICATION

This Policy applies to:

• Employers;

• Job Seekers;

• Candidates;

• Employees;

• Agents;

• Referees;

• Guarantors;

• Contractors;

• Service Providers;

• Other Users of the Platform.

This Policy applies to disputes arising from:

• Platform usage;

• Recruitment activities;

• Verification services;

• Employment introductions;

• Subscription services;

• Agency Fees;

• Placement Fees;

• Privacy matters;

• Security matters;

• Service delivery issues.

157. GUIDING PRINCIPLES

HomeEmployNG shall seek to handle complaints in a manner that is:

• Fair: Treating all parties impartially.

• Timely: Responding within reasonable timeframes.

• Transparent: Providing clear information regarding processes and outcomes.

• Confidential: Protecting information shared during investigations.

• Proportionate: Applying responses appropriate to the circumstances.

• Independent: Ensuring decisions are based on available evidence.

158. TYPES OF COMPLAINTS

Complaints may include:

1. Service Complaints

• Delays;

• Service quality concerns;

• System issues.

2. Recruitment Complaints

• Candidate conduct;

• Employer conduct;

• Recruitment process concerns.

3. Verification Complaints

• Verification disputes;

• Screening concerns;

• Reference disputes.

4. Billing Complaints

• Subscription charges;

• Agency Fees;

• Placement Fees;

• Refund requests.

5. Privacy Complaints

• Data protection concerns;

• Unauthorised disclosures;

• Data subject rights issues.

6. Security Complaints

• Account compromise;

• Fraud attempts;

• Security incidents.

7. Policy Violations

• Harassment;

• Discrimination;

• Misconduct;

• Fraud.

159. INFORMAL RESOLUTION

Before submitting a formal complaint, Users are encouraged to attempt reasonable informal resolution where appropriate. Examples include:

• Clarifying misunderstandings;

• Requesting additional information;

• Contacting customer support.

Informal resolution is not required where:

• Fraud is suspected;

• Safety concerns exist;

• Harassment is alleged;

• Serious misconduct is alleged.

160. SUBMITTING A COMPLAINT

Complaints should be submitted in writing to:

complaints@homeemployng.com

A complaint should include:

• Full name;

• Account information;

• Contact information;

• Description of the complaint;

• Relevant dates;

• Supporting documentation;

• Desired resolution.

Anonymous complaints may be investigated where sufficient information is available.

161. COMPLAINT ACKNOWLEDGEMENT

HomeEmployNG shall seek to acknowledge receipt of complaints within:

Five (5) Business Days of receipt.

Acknowledgement does not imply acceptance of the complaint.

162. PRELIMINARY REVIEW

Following receipt, HomeEmployNG may:

• Request additional information;

• Clarify issues;

• Assess urgency;

• Determine the appropriate handling process.

Complaints may be categorised according to severity and risk.

163. INVESTIGATION PROCESS

Where investigation is required, HomeEmployNG may:

• Review records;

• Review communications;

• Review account activity;

• Interview relevant parties;

• Obtain supporting documentation;

• Consult subject matter experts.

Investigations shall be conducted in a manner appropriate to the nature of the complaint.

164. USER COOPERATION

Users involved in investigations shall:

• Provide accurate information;

• Cooperate reasonably;

• Avoid misleading investigators;

• Preserve relevant evidence.

Failure to cooperate may affect the outcome of an investigation.

165. INTERIM ACTIONS

Where necessary to protect Users, HomeEmployNG may implement temporary measures including:

• Account restrictions;

• Account suspension;

• Removal of content;

• Restriction of platform functionality;

• Temporary access limitations.

Interim actions do not constitute a final determination.

166. RESOLUTION OF COMPLAINTS

Following investigation, HomeEmployNG may:

• Dismiss the complaint;

• Uphold the complaint;

• Partially uphold the complaint;

• Provide clarification;

• Recommend corrective actions;

• Apply enforcement measures.

Where appropriate, resolutions may include:

• Account corrections;

• Service credits;

• Policy guidance;

• Account restoration;

• Refunds where permitted under applicable policies.

167. TARGET RESOLUTION TIMEFRAME

HomeEmployNG shall seek to resolve complaints within:

Thirty (30) Business Days of receipt.

Complex matters may require additional time. Where delays occur, affected parties may be informed accordingly.

168. APPEALS

A User who is dissatisfied with a complaint outcome may submit an appeal.

Appeals should:

• Be submitted within fourteen (14) days of notification of the decision;

• Identify the disputed findings;

• Provide supporting information.

Appeals should be submitted to:

appeals@homeemployng.com

169. APPEAL REVIEW

Appeals may be reviewed by personnel not directly involved in the original investigation where reasonably practicable.

Following review, HomeEmployNG may:

• Affirm the original decision;

• Modify the decision;

• Reverse the decision;

• Conduct additional investigation.

Appeal decisions shall ordinarily be final within HomeEmployNG's internal process.

170. PRIVACY COMPLAINTS

Privacy complaints shall be handled in accordance with:

• HomeEmployNG Privacy Policy;

• Applicable data protection laws.

Privacy complaints may involve:

• Data access requests;

• Data correction requests;

• Data deletion requests;

• Alleged unauthorised disclosures.

Privacy complaints may be directed to:

privacy@homeemployng.com

171. SECURITY COMPLAINTS

Security-related complaints may involve:

• Unauthorised access;

• Fraud attempts;

• Security vulnerabilities;

• Account compromise.

Security complaints should be directed to:

security@homeemployng.com

172. BILLING DISPUTES

Billing disputes may involve:

• Subscription Fees;

• Registration Fees;

• Agency Fees;

• Placement Fees;

• Refund requests.

Billing disputes should be directed to:

billing@homeemployng.com

173. EMPLOYMENT DISPUTES

HomeEmployNG is not a party to employment contracts between Employers and Employees.

Disputes relating to:

• Employment conditions;

• Wages;

• Termination;

• Workplace conduct;

should ordinarily be resolved between the Employer and Employee.

HomeEmployNG may provide reasonable assistance where appropriate but does not assume responsibility for employment disputes.

174. FRAUD REPORTING

Users who suspect:

• Fraud;

• Identity theft;

• Forged documentation;

• Fee circumvention;

• Misrepresentation;

should report such matters immediately.

Reports may be submitted to:

compliance@homeemployng.com

175. MEDIATION

Where disputes cannot be resolved through internal complaint procedures, the parties are encouraged to participate in mediation.

Mediation may be conducted:

• Virtually; or

• In Lagos State, Nigeria.

Unless otherwise agreed, each party shall bear its own costs.

176. EXTERNAL DISPUTE RESOLUTION

Nothing in this Policy prevents a User from:

• Seeking legal advice;

• Reporting matters to regulators;

• Exercising rights available under applicable law.

177. REGULATORY COMPLAINTS

Depending on the nature of the issue, Users may have rights to submit complaints to relevant regulatory authorities including:

• Nigeria Data Protection Commission (NDPC);

• Federal Competition and Consumer Protection Commission (FCCPC);

• Law enforcement authorities;

• Other competent regulators.

178. RECORD RETENTION

Complaint records shall be retained in accordance with the HomeEmployNG Data Retention & Deletion Policy.

179. ABUSE OF THE COMPLAINTS PROCESS

Users shall not:

• Submit knowingly false complaints;

• Submit malicious complaints;

• Harass other parties through repeated complaints;

• Abuse the dispute resolution process.

HomeEmployNG may take appropriate action where abuse is identified.

180. CHANGES TO THIS POLICY

HomeEmployNG may revise this Policy periodically. Updated versions shall become effective upon publication unless otherwise stated. Continued use of the Platform constitutes acceptance of revised versions.

181. CONTACT INFORMATION

Complaints Resolution Team

HomeEmployNG

Invention Innovation Ideas Ltd.

37 Campbell Street

Lagos Island, Lagos State

Nigeria

Complaints: complaints@homeemployng.com

Appeals: appeals@homeemployng.com

Privacy: privacy@homeemployng.com

Security: security@homeemployng.com

Billing: billing@homeemployng.com

Support: support@homeemployng.com

182. ACCEPTANCE

By accessing or using HomeEmployNG services, Users acknowledge that complaints and disputes may be handled in accordance with this Policy.